FAQ'S
Here's a list of frequently asked questions for your convenience. If you have any other questions, feel free to email us at lotario1wilkerson@gmail.com
How long is the turnaround to
receive media ?
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Please allow us at least 7 business days to send the product unless told otherwise.
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11-15 business days for weddings
How will I receive my pictures ?
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All media will be sent to the clients email via website link with a password and download pin; the website link will only be available for two weeks until deletion of said link.
Do you color correct and retouch the photos ?
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All photos given will be color corrected and retouched.
Are there any refunds after the photoshoot / event ?
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There are no refunds. However a discount could be offered toward the next booking.
How long does a partial refund take to get back if any ?
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The partial reimbursement will be processed in 14-21 business days.
Do I have to make a deposit before booking ?
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A 20% deposit to secure your selected date.
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Weddings require a 50% deposit to secure your selected date.
What equipment is provided for a house call ?
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A choice of one muslin backdrop and two wireless strobe lights.
Should my event last longer than expected, will you stay? Is there an extra charge
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Should the event go over schedule the extra charges are as following :
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$50 per 30 min
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$100 per hour
Should there be any equipment malfunctions losing data what happens?
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The photographer will give the client a full update on said situation and will work to recover said data.
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The photographer can also offer a partial monetary reimbursement of the photoshoot per the convenience of the client.
If my event starts later than expected is that an extra charge?
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Should the event or wedding be behind schedule the photographer will only stay the length of time that was paid.